Visit Bajo – PT. Pesona Wisata Bajo
Welcome to Visit Bajo, an official travel agency operating under PT. Pesona Wisata Bajo.
Before booking a trip with us, please read and understand the following terms and conditions. We are committed to providing professional service to ensure your journey is safe, comfortable, and memorable.
To book a trip with Visit Bajo, customers must first check tour availability and select the desired travel activity. Our team will verify the availability and provide detailed information about the selected trip.
Once the customer agrees with the trip details, a deposit is required to confirm the reservation:
Reservations can be made via phone, WhatsApp, or email. All reservations will be confirmed in writing by Visit Bajo, and an official invoice will be issued.
Visit Bajo is not responsible for incorrect personal information provided by customers. Therefore, customers must carefully review and verify the booking confirmation sent by our team.
Customers will receive an invoice after their booking is confirmed by Visit Bajo. Payment must be made before the due date stated in the invoice. If the deposit is not received before the due date, the booking will be automatically canceled.
Payment of the deposit indicates that the customer has read and agreed to these terms and conditions.
Payments can be made through:
Any bank transfer fees and currency conversion differences are the responsibility of the customer.
After the deposit is received, customers will receive a booking voucher along with the deadline for the remaining balance.
The remaining balance must be paid at least 7 days before departure.
For bookings made less than 30 days before departure, customers must pay the full trip amount no later than one day before departure.
Visit Bajo reserves the right to cancel or reschedule trips due to circumstances beyond our control, including but not limited to:
If Visit Bajo cancels the trip before departure, customers may choose one of the following options:
All trips within the Komodo National Park area are subject to sailing permits issued by the local authorities.
If the sailing permit is not issued by the government and the trip cannot be operated:
If the trip has not started:
Customers may choose:
If the trip has already started and must be stopped due to permit restrictions:
Visit Bajo will provide a partial refund, calculated proportionally based on the remaining unused part of the trip. Operational costs already incurred will be deducted. The refund amount will be calculated transparently by management.
If the trip is interrupted due to technical issues or operational circumstances beyond our control, Visit Bajo will:
Customers are strongly advised to have personal travel insurance that covers:
Visit Bajo is not responsible for any personal losses or medical expenses during the trip.
All airline schedules are subject to change due to operational reasons, weather conditions, or air traffic regulations.
Visit Bajo is not responsible for flight delays, cancellations, or missed connections caused by airline schedule changes.
We strongly recommend that customers arrive in Labuan Bajo at least one day before the trip begins.
Guests are responsible for following all safety instructions provided by guides and boat crew during the trip.
Visit Bajo shall not be held liable for any accidents, injuries, loss, or damage to personal belongings during the tour.
By booking a trip with Visit Bajo, customers acknowledge that they have read, understood, and agreed to all terms and conditions stated above.
Thank you for choosing Visit Bajo as your travel partner.
