1. Who We Are

Our website, https://visitbajo.com (“the website”), is operated by PT. Pesona Wisata Bajo. For any privacy-related concerns, you can contact us at:

• Company Name: PT. Pesona Wisata Bajo
• Address: Jln. Lamber Kape, Gang Melati, Desa Gorontalo, Labuan Bajo, Kab. Manggarai Barat, Prov. Nusa Tenggara Timur, Kode Pos: 86763, Indonesia
• Email: help@visitbajo.com
• Phone Number: +62 853-3838-7061

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal data, including:

• Personal Information: Name, email address, contact details, and preferences.
• Transactional Data: Purchase information for processing orders.
• Technical Data: Cookies, IP addresses, browser types, and analytics data.
• Sensitive Data: Not actively collected, but any disclosed information is handled securely.

This data is collected for account management, customer service, marketing, and improving website functionality.

3. Comments

When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

4. Media

Users who upload images should avoid uploading images with embedded location data (EXIF GPS), as they can be extracted by website visitors.

5. Contact Forms

Information submitted through contact forms is retained for customer service purposes but not used for marketing without consent.

6. Cookies

We use cookies to enhance user experience and website functionality. Types of cookies used include:

• Functional Cookies: Ensure the website works correctly and stores user preferences.
• Statistics Cookies: Help analyze website usage.
• Marketing/Tracking Cookies: Used for targeted advertising.
• Social Media Cookies: Used for social media integrations.

For more details, refer to our Cookie Policy.

7. Analytics

We use Google Analytics to track website usage. Users can opt-out via browser settings. More details can be found in Google’s Privacy Policy.

8. Who We Share Your Data With

We may share data with third-party service providers, including:

• Payment Processors (to process transactions)
• Cloud-Based Services (to store data securely)
• Marketing Platforms (for advertising and analytics)

Each third party has its own privacy policy, which can be accessed on their respective websites.

9. How Long We Retain Your Data

Data retention varies based on purpose:

• Contact form entries: 6 months
• Analytics records: 1 year
• Customer purchase records: 10 years

10. What Rights You Have Over Your Data

Users have the right to:

• Request access to their personal data.
• Correct or delete their data.
• Withdraw consent for data processing.
• Transfer data to another controller.
• Object to data processing.

To exercise these rights, contact us at help@visitbajo.com.

11. Where Your Data Is Sent

Some data may be processed outside the European Union. We ensure compliance with European data protection standards through secure third-party agreements.

12. How We Protect Your Data

We implement security measures such as:

• Encryption
• Two-factor authentication
• Staff training in data protection

13. What Data Breach Procedures We Have in Place

We have internal reporting mechanisms and notification procedures for potential data breaches.

14. What Third Parties We Receive Data From

We may receive user data from third-party advertisers or analytics providers for better-targeted services.

15. Automated Decision-Making and Profiling

Our website may use automated profiling for marketing and analytics. Users can opt out via privacy settings.

16. Industry Regulatory Disclosure Requirements

If required, we comply with industry regulations and data protection laws.

For further inquiries, please contact us at help@visitbajo.com.

17. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us to have it removed.